State Farm® Insurance Agent Belen Chavez Morales

"Lied to me about my auto bill and overcharged me. I’ve tried calling and emailing but they have still been unresponsive. I’m cancelling and going with another insurance company since this is ridiculous. Worst customer service"

"Unresponsive and unreliable, go with another insurance agency"

"Extremely frustrating and disappointing customer service. My family has been with State Farm my whole life, but when Belen took over my families accounts there have been a huge lack of communication that has led to extra billing that James said was going to be taken off my bill (in January) and I’m still trying to figure out months later since it never got removed (April). I’ve paid all my bills in full on time and have done everything Belen and James advised me to do and I randomly get a bill for $56.99 that is an error and they cannot explain it to me. When I told Belen on the phone how frustrated I am she didn’t even offer any condolences just said “I don’t know it’s billing’s fault.” Horrible customer experience. Do not recommend. Our premiums have increased by hundreds of dollars over the past 2 years for auto insurance and it’s hard to get Belen on the phone. My 2007 Lexus should not be over $800 for a standard 6 month auto policy for someone with a clean driving record. Take your business elsewhere."

"The State Farm office of Belen Chavez Morales provides my family with excellent advice, insurance coverage, and efficient services. We have trusted State Farm with all our insurance needs for over 40 years. Thank you!"

"I absolutely love how quick State Farm works and the agents are absolutely beautiful and polite."

"This place is not a very honest place they will overcharge you if they can get away with it they are not very professional but I guess they get the job done on their terms"

"I had a great experience switching to State Farm insurance. James was friendly, helpful and professional. He answered all my questions and saved me $30 a month with the exact same coverage. Everything was taken care of within ten minutes. I couldn’t be more pleased with the experience."

"Great experience, and friendly service! Switching insurance was very fast, answered all our questions was always communicating with us if there were questions. Overall amazing service!"

"they were prompt and helpful"

"Belen and James were friendly and easy to deal with."

"Very unprofessional, giving attitude and hung up the phone multiple times on me and all I needed was to cancel my policy."

"Doesn't answer calls or respond back to your voicemails. When you finally get ahold of them by calling another agent somewhere else, they tell you that the 1800 number is available, even though the 1800 number tells you it's the agents job and to talk to them. Honestly, turned me off from State Farm in totality. Really really poor customer service and makes insurance so much more frustrating than it already is."

"State Farm has great coverage and that is the only reason its getting 2 stars beyond that do not waste your time with this agency, they are underhanded and duplicitous in order to generate new business they resort to phone tag, use of different aliases, multiple agents handling one account not just one agent with consistent management of said account. Refuses to listen, hangs up, releases information then makes odd accusations about red flagging accounts because of unauthorized policy changes? that was the most bizarre part, and all in an attempt to charge fees without explanation, double speak, and hang up only to call back then hang up intentionally then text message you even they they were the one who hung up on you. nonsense, waste of time, and money."

"Always friendly an always great service!!"

"Belen is amazing!!! Anytime I have a question I get a response within minutes. My experience overall has been great. 10/10 service"

"Has all the Answers and truly cares. I feel very secure with my insurance needs."